FAQ

Shopping with Myhozee

IS SHOPPING WITH MYHOZEE SAFE?

We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today. You can find our offical brand store on Amazon, Tiktok shop.

HOW DO I RECEIVE ASSISTANCE WITH MY ORDER?
Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours.

WHAT PAYMENT OPTIONS DO I HAVE WITH MYHOZEE?
MYHOZEE accepts secure payments via PayPal, Visa and MasterCard.

WILL I BE CHARGED FOR CUSTOMS, TAXES, VATS, OR OTHER EXTRA FEES?
MYHOZEE does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

CAN I TRACK MY ORDER?
All orders are shipped with tracking and the details for your package will be emailed to you on dispatch so you can keep an eye on it in transit.

WHAT IS THE RETURN POLICY?
We want you to love your bag, so we’ll exchange of refund your purchase so long as it's returned to us within 30 days of ordering. Please see the refunds and exchanges page for full details.

OTHER QUESTIONS
If you have any questions regarding your order, please get in touch with our support team by emailing Support@myhozee.com and we will do our best to reply.